Troubleshooting Google 2-Factor Authentication

Two-factor authentication (2FA) provides extra security for every account that you choose to activate. Having a 2FA on your account makes it harder for anyone to gain access and hack it. There have been many incidents wherein accounts are being breached especially since we do all transactions nowadays online.

Every platform that you decide to register on, suggests a strong form of password to help your account stay safe. Adding 2FA to your account helps you feel at ease that every login will be kept confidential.

Some people are struggling when it comes to setting up Google Two-Factor Authentication or when it stopped working. We must know how to resolve such issues on our own. Here are a few situations and scenarios that are common issues that might happen and how you can get things resolved on your end.

You didn't receive a verification code.

  1. If a text message with a verification code was sent to your phone, make sure your service plan and mobile device support text message delivery.

    Note: Delivery speed and availability may vary by location and service provider.

  2. Make sure you have an adequate internet connection when you try to get your codes.
  3. If you get a voice call with a verification code sent to your phone, you get a voicemail if:

    • You can’t answer the call.
    • You don’t have an adequate internet connection.

Google Authenticator Codes does not work.

It may be because the time isn’t correctly synced on your Google Authenticator app.

To set the correct time:

  • On your Android device, go to the main menu of the Google Authenticator app.
  • Tap More More and then Settings and then Time correction for codes and then Sync Now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

There are a lot more situations that you might encounter but don't worry as long as you know how to do research online or you have a techy friend, you can do anything resolved.