Ole’s full return policy is detailed here. The return policy is provided in addition to any legal guarantees or any other statutory return rights that you may have under law (see Product Warranties section below). Our policy is to provide a 100% money back refund as set forth in the Terms and Conditions.
Subject to our return criteria, you may withdraw from the purchase contract and request a refund without giving a reason within thirty (30) calendar days. The withdrawal period will expire after thirty (30) calendar days from:
• For downloadable products, when the products are delivered electronically to your account and made available for download.
• For physical/non-downloadable products, delivery.
• For pre-order downloadable products and subscriptions, when the products are delivered electronically to your account and made available for download. For pre-order physical/non-downloadable products, when the products are delivered.
• In case of products ordered in one order and delivered separately, when the last product is delivered or made available.
• In case of a product consisting of multiple lots or pieces, when the last lot or piece is delivered or made available.
• In case of regular delivery of products during defined period of time, when the first product is delivered or made available.
If the applicable law of your country grants you a longer withdrawal period, that period will apply. We may extend the right of withdrawal period during holiday or other periods. If a longer period is advertised on our website, the advertised period will apply.
To exercise your right of withdrawal, you must inform us of your decision within the 30 days withdrawal period. Please see our Return Process section below for information on how to notify us of your decision and to initiate the return process. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you exercise your right of withdrawal, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. Refunds will be made in the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must send back the goods to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. We will examine the items when received and, if they meet our return criteria, we will issue a credit to the same method of payment you used to purchase the item and send you a refund notification email.
Return Criteria
We will accept returns of items that meet our return criteria. As a condition of withdrawal, and to the extent permitted by law, the following requirements apply.
All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns must be accompanied by the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Subject to applicable law, failure to include such items may prevent or delay your refund or result in additional fees. Ole reserves the right to deny any return if it fails to meet the return criteria and conditions.
Ole Store will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of a Ole Store promotional retail sales offering, (iii) items that have been used, altered or that show wear or damage.
Additional Conditions:
Downloadable products and subscriptions. For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as a condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key of these products will be blocked and you will not be able to install or use the software in the future.
Services. To qualify for return, the service must not have been delivered, performed or consumed by you.
RETURN PROCESS
Returns of most items ordered from this website can be initiated immediately online. To start your return, go to your Order History and follow the steps provided. Alternatively, you can request a return by phone. You may also use the attached withdrawal form but it is not obligatory. If you use this form, please submit it to the email indicated in the form and we will send you a receipt notification email without delay.
Please be aware that, in compliance with our privacy and security processes, the cancellation and refund of certain products may require phone confirmation in order to be completed.
Online
1. To start your return online, go to your Order History.
2. Click the return.
3. Once you complete your return, we’ll send you a return confirmation email.
By phone
Please contact your sales representative to request a return within the thirty (30) days withdrawal period. Once you follow the instructions and complete the return process with the customer support agent, we’ll send you a return confirmation email.
Status of a Return
You will be sent via email the status of your return once it has been received and processed. Should you have an issue with the return, please contact your sales representative or email us with your question or comment.
