Ole is strongly committed to protecting the privacy of its customers and website visitors. We welcome you to our site and provide the following Privacy Statement to help make you feel comfortable with our practices. This Privacy Statement governs Ole' practices concerning visits to and information you share at this website. It does not govern the websites or information-sharing practices of any affiliates of Ole.
Ole Entertainment achieves a balance between an artists’ creativity and the realities of the business. We prioritize the quality and vision of the art and the real-world need to manage marketing and maximize investor return.
What We Know About You
We do NOT automatically capture any personal information about you (including your e-mail address) other than the information you specifically provide to us on submitted forms. If you would like us to respond to your feedback, please provide your e-mail address or phone number.
Domain Names and IP Addresses
Domain names identify the name of the entity through whom you access the Internet (for example, "aol.com" if you are connecting from America Online, or "us.gov" if you are connecting from a U.S. Government domain). An IP address is a number that is automatically assigned to your computer when you enter the web. Web servers identify your computer by its IP address. Our web server recognizes visitor domain names and IP addresses, but not e-mail addresses or other personal identifiers. We use domain names and IP addresses to measure, in the aggregate, information regarding which, when and how many of our pages are accessed. From this information, we can improve the content of our web pages and make the site more useful. Again, individual visitors remain anonymous and no personal information is captured when individuals simply visit our pages.
Who Utilizes the Data You Provide to Us
Any data you provide to us is used exclusively by Ole and its affiliates, as permitted by law. It is not sold to unaffiliated third parties and will not be used internally for additional solicitations. If you provide us with personal information, that data becomes part of Ole' in-house secure environment. Employee access to customer information is restricted and limited to a need-to-know basis.
Portions of the above Privacy Statement may be removed, modified, revised or added to at our discretion. Please check this page periodically for changes.
Enjoy your visit!
Ole’s full return policy is detailed here. The return policy is provided in addition to any legal guarantees or any other statutory return rights that you may have under law (see Product Warranties section below). Our policy is to provide a 100% money back refund as set forth in the Terms and Conditions.
Subject to our return criteria, you may withdraw from the purchase contract and request a refund without giving a reason within thirty (30) calendar days. The withdrawal period will expire after thirty (30) calendar days from:
• For downloadable products, when the products are delivered electronically to your account and made available for download.
• For physical/non-downloadable products, delivery.
• For pre-order downloadable products and subscriptions, when the products are delivered electronically to your account and made available for download. For pre-order physical/non-downloadable products, when the products are delivered.
• In case of products ordered in one order and delivered separately, when the last product is delivered or made available.
• In case of a product consisting of multiple lots or pieces, when the last lot or piece is delivered or made available.
• In case of regular delivery of products during defined period of time, when the first product is delivered or made available.
If the applicable law of your country grants you a longer withdrawal period, that period will apply. We may extend the right of withdrawal period during holiday or other periods. If a longer period is advertised on our website, the advertised period will apply.
To exercise your right of withdrawal, you must inform us of your decision within the 30 days withdrawal period. Please see our Return Process section below for information on how to notify us of your decision and to initiate the return process. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you exercise your right of withdrawal, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. Refunds will be made in the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must send back the goods to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. We will examine the items when received and, if they meet our return criteria, we will issue a credit to the same method of payment you used to purchase the item and send you a refund notification email.
We will accept returns of items that meet our return criteria. As a condition of withdrawal, and to the extent permitted by law, the following requirements apply.
All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns must be accompanied by the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Subject to applicable law, failure to include such items may prevent or delay your refund or result in additional fees. Ole reserves the right to deny any return if it fails to meet the return criteria and conditions.
Ole Store will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of a Ole Store promotional retail sales offering, (iii) items that have been used, altered or that show wear or damage.
Downloadable products and subscriptions. For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as a condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key of these products will be blocked and you will not be able to install or use the software in the future.
Services. To qualify for return, the service must not have been delivered, performed or consumed by you.
Returns of most items ordered from this website can be initiated immediately online. To start your return, go to your Order History and follow the steps provided. Alternatively, you can request a return by phone. You may also use the attached withdrawal form but it is not obligatory. If you use this form, please submit it to the email indicated in the form and we will send you a receipt notification email without delay.
Please be aware that, in compliance with our privacy and security processes, the cancellation and refund of certain products may require phone confirmation in order to be completed.
1. To start your return online, go to your Order History.
2. Click the return.
3. Once you complete your return, we’ll send you a return confirmation email.
Please contact your sales representative to request a return within the thirty (30) days withdrawal period. Once you follow the instructions and complete the return process with the customer support agent, we’ll send you a return confirmation email.
Status of a Return
You will be sent via email the status of your return once it has been received and processed. Should you have an issue with the return, please contact your sales representative or email us with your question or comment.